What is Quality Management?
Quality management is the framework for assessing and improving services and supports, operations and financial performance. Two key components to a good quality management process are Quality Improvement (QI) and Quality Assurance (QA). QI is a process to assure that at every level (administrative functions, services, staff, operations) things are constantly improving. Everyone is learning new and better ways to provide services and conduct business. QI is also referred to as CQI with the ultimate goal being to improve the quality and outcomes of treatment, services and supports provided to consumers and their families. Quality Assurance (QA) involves periodic monitoring of compliance with standards. Both of these are key elements of a Quality Management System.
CAP MR/DD forms/documents:
The North Carolina Division of Mental Health, Developmental Disabilities and Substance Abuse Services Announcements/Communications Bulletins:
Incident Reporting Clarification 6.27.2005: