To Contact the Local Management Entity (LME)

The LME has a Customer Services and Consumer Affairs Department available if you have questions, complaints, concerns, compliments or needs with services you are already receiving. They can advocate for you by helping you to navigate the system of care for appropriate services and consumer rights. You can reach them by calling 910-222-6111

Abuse, Neglect or Mistreatment

If anyone has knowledge of, or has reason to suspect that a consumer is being subjected to abuse, neglect, exploitation, or  otherwise mistreated, he/she is required to report it immediately by telephone or in person  to the Department  of Social Services.  To report alleged abuse  and/or neglect, contact the  following agencies:

Cumberland County Child Protective Service……………. ……………………910-677-2450

Cumberland County Adult Protective Service…………………………………910-671-3560

Resources/Advocacy Groups

North Carolina Division of Mental Health Accountability Team………………919-881-2446

NC Division of MH/DD/SAS Customer Services……………………………919-715-3197

Disability Rights of North Carolina…………………………………….……1-877-235-4210

Autism Society of North Carolina……………………………………………1-800-442-2762

Autism Society of Cumberland County………………………………………..910-826-9100

National Alliance for the Mentally Ill (NAMI) North Carolina………………1-800-451-9682

National Alliance for the Mentally Ill (NAMI) Cumberland County………..….910-709-6685

The Arc of Cumberland County……………………………………………….910-867-2141

If the individual lives in a group home you can contact:

For Homes licensed through Division of Mental Health…………………….1-800-624-3004

Cumberland County Department of Social Services……………………………910-323-1540